Privacy Policy
1. Introduction
Ivorey™ ("Ivorey," "we," "us," and "our") respects your privacy and is committed to protecting it. This Privacy Policy outlines what information we collect, how we use it, how we store it, and the choices you have regarding your Personal Information when you use our platform (including our website at https://www.ivorey.io), as described in the Terms of Service, or interact with us electronically. This policy is meant to help our users, including those creating their own privacy policies, understand how we manage data.
Please read this Privacy Policy to understand how your information is handled. By accessing or using the Platform, you agree to this policy and its terms. If you do not agree, please do not use the Platform.
We may update this Privacy Policy periodically. Your continued use of the Platform after changes are posted will signify your acceptance of the updates, so we encourage you to review it regularly.
This Privacy Policy is governed by the Ivorey Terms of Service.
Ivorey uses enterprise-level software developed by GoHighLevel. Please find the Security and Compliance Overview and Data Processing Agreement attached.
2. Information We Collect
We collect the following types of information:
Direct Information: Information you provide when you interact with Ivorey, such as your name, email address, and payment information. This includes data submitted when signing up, making purchases, or contacting us.
Automatic Information: Data we collect automatically about your use of the Platform, such as your IP address, browser type, device information, browsing activity, and referral/exit pages. This helps us improve our services and user experience.
3. How We Use Your Information
We use your information to:
Provide and maintain our services.
Process transactions through third-party services like Stripe (for payment processing).
Communicate updates, respond to inquiries, and provide customer support.
Personalize your experience on the platform.
Improve the functionality and security of the Platform.
Comply with legal obligations and resolve disputes.
4. Integrations with Third-Party Services
We integrate with third-party tools, including but not limited to:
We integrate with several third-party services to provide a seamless experience for our users. These integrations may involve sharing your data with the following providers:
Stripe: For secure payment processing.
ClickUp: For task and project management.
LeadConnector: For CRM and marketing automation purposes.
Intercom: For customer support and communication.
These (and other necessary providers) may have access to your data such as name, contact and subscription details as needed to perform their tasks. However, they are contractually obligated to use it solely for the services they provide to us and cannot use it for any other purpose.
5. Usernames and Passwords
Your account's security depends on your confidentiality regarding your username and password. We recommend using strong passwords and keeping them private.If you suspect that your account security has been compromised, please change your password immediately.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to track your activity on the Platform, store preferences, and analyze usage patterns. You may adjust your browser settings to decline cookies, but this may limit your experience.
7. Sharing Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:
With your explicit consent.
With contractors or third-party service providers who support our operations (e.g., payment processors, data hosting) under strict confidentiality agreements.
To comply with legal obligations or court orders.
8. Data Retention
We retain your information as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. You may request the deletion of your data at any time (see "Your Rights" below).
9. Security
We take significant measures to protect your data. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
9.1 Data Security Infrastructure
Ivorey is committed to maintaining the highest standards of data security. We’re built on HighLevel’s enterprise-grade infrastructure, hosted by trusted providers like Google Cloud Platform and Amazon Web Services. Your data is stored on globally recognized platforms that adhere to strict security and privacy standards, including ISO 27001. These infrastructure providers conduct regular penetration testing and maintain robust IT security and data processing protocols to ensure the safety and integrity of your information.
10. Your Rights
Depending on your location, you may have the right to:
Access your personal data.
Correct inaccurate information.
Request the deletion of your data.
Restrict or object to the processing of your data.
Request data portability.
To exercise any of these rights, please contact us at [email protected].
11. How We Protect Your Information
We implement measures such as:
Collecting only the necessary personal data.
Deleting information we no longer need.
Conducting regular risk assessments.
Using secure systems and software to safeguard your data.
Training employees and contractors on data protection.
Requiring employees and contractors to sign confidentiality agreements.
12. Intellectual Property and Your Materials
Your Materials: Content you upload remains your property.
Ivorey License: You grant Ivorey a non-exclusive license to use, modify, and distribute Your Materials as necessary to provide and promote our services.
Ivorey Intellectual Property: Ivorey’s trademarks and other intellectual property are protected by law, and you may not use them without permission.
13. Sale of Your Information
We do not sell or trade your personal information.
14. Children’s Privacy
Ivorey does not knowingly collect or solicit personal data from anyone under the age of 16. If you believe that we have collected such information, please contact us, and we will take steps to delete it.
15. Changes to This Policy
We may update this Privacy Policy periodically and will notify you of significant changes by posting an updated version on our website.
16. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at [email protected].