Ivorey Agency: The Fine Print

At Ivorey, we’re committed to delivering "First Class and Fast" results. To make that happen, let's ensure we’re on the same page regarding the scope, inclusions, and expectations of your Done-For-You Package. Here's what you need to know:

Brand Assets:

Share your logo, color palette, choice of Google fonts or any licensed custom font files. This ensures your funnel aligns perfectly with your brand's unique identity. Please note, we cannot use Canva fonts unless you provide the licensed copies for them.

Copywriting:

You'll provide all copy websites, funnels, emails etc. If your copy isn't ready, we'll use placeholder text that you can update post-handover.

Imagery:

Please provide high-quality images for optimal results. If not provided, we'll use royalty-free stock imagery that you can change post-handover.

Template Customization:

All websites, funnels and blogs are based on your chosen template from our Premium Template Collection. This is what enables us to deliver very fast and affordable services, at a fraction of the cost of custom websites. Template customization includes changing all logos, images, copywriting, colours and custom fonts. Our designer will take creative control to do minor layout changes and other adjustments to make your copy fit into the templates as best as possible, but please note no major changes / custom work is included at this low-price. 

Revisions: 

We include one round of revisions to ensure you love your new assets. After your project is handed over, you will have 2 weeks to review and provide any changes required. All changes must be submitted at once, so we can complete one final sweep of revisions. If we do not hear back from you within the 2 week period, the project will be considered final and any revisions will require an additional charge. 

Additional Scope: 

It's your responsibility to communicate all required packages at the time of the proposal. If you require additional services (e.g. extra website pages or emails), they will be quoted and invoiced before the additional work resumes. 

Timelines:

We’ll do everything on our end to ensure we meet the agreed timeframes. However please note, if there is missing information, communication delays or revisions required - this will extend the delivery time. 

Refunds & Disputes: 

We take the quality of our work and our reputation seriously, which is why we offer a 2-week period to complete any changes/revisions to ensure you love your new assets. Due to the nature of our services and the time involved in creating your assets, all payments are final and non-refundable once work has begun. Any disputes or chargebacks filed through your bank or payment provider will be considered a breach of this agreement. If a dispute is initiated, we reserve the right to revoke access to any completed work and take necessary legal action to recover funds and associated costs.

Portfolio Use: 

We’re proud of the work we create! By working with our agency, you grant us permission to feature completed assets in our portfolio, marketing materials, and case studies. If this is an issue, please let us know in writing and we will respect your wishes.

Domain & Email Setup:

After your handover is complete, you’ll need to connect your own domain and email services. Due to security, we can't log into third-party platforms. We provide easy-to-follow guides and videos. Please note your domain provider will likely take up to 48 hours for these changes to come into effect - so please don’t plan any important launch dates before this time.

Final Publishing: 

Once your project is complete and your domain is live, your final steps are to publish each page and workflow to make the new assets go live. We have trainings to make this process easy for you.